Hume terms and conditions

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Eligible* Hume residents can receive 70% off the regular retail price of items in the store as well as free shipping on one compost system.

*An eligible Hume resident is a ratepayer or resident with a billing address within the Hume municipality, and has not previously claimed the compost rebate. 

Rebate is limited to ONE system per household . This includes accessories added in the product options but excludes any further accessories ordered separately. 

Free shipping applies only to the subsidised item/or system and to Hume addresses only. Shipping rates will be applied on all additional items.

Ineligible orders will be given the option to pay the gap or be cancelled and refunded. 

If you live outside of the Hume municipality, you may purchase without the use of the discount code or visit https://www.compostcommunity.com.au/order.html in case your council is also a member. 

Instructions:
At checkout, insert the code next to the product heading and hit apply. 

Once completing your purchase, please explore all the instructions and resources on the website (under “Learn” and “Toolbox”).

Jump on the Facebook group to ask questions and share your experiences. 
Worm Policy
Worms are harvested fresh and leave the farm in excellent condition. No responsibility can be taken for worms once they leave the premises here as we have no control over their transport, storage or time taken to unpack them and set up the worm farm. By ordering works you agree to:
  • unpack them immediately on receipt
  • collect them immediately if they are diverted to post office or other collection point
  • not leave them in a hot car
  • provide a cool and shaded location for delivery and storage
  • read the 'learn' section for advice on caring for your worms
  • not hold Compost Community or its suppliers responsible for injury or death of worms once shipped. 

It takes about an hour to harvest 1000 worms, so please give us at least a day's notice for pickup orders. 

Worms are available for pick up year round. During warmer months, post will be delayed as we wait for a string of cooler days, therefore:
  • we encourage pickup of worms during these times
  • having your order delivered to your office or a place that has someone present at all times to sign for and bring indoors, or
  • ordering without worms.

By ordering worms with your farm, you agree to these terms and conditions.
Shipping
Compost Community ships in batches fortnightly. All orders are reviewed for eligibility so please allow at least 10-14 days for delivery. ​ Shipping is to Hume addresses only. 

  • Signature on delivery: We will do this by default if there are no delivery instructions. However our Courier (Sendle) may deliver to your local agent if you are not home. ou will have 5 days to pick it up from your local agent before it is returned to sender. A re-delivery fee will apply. 
  • Safe drop: If you specify a location for safe drop we are able to leave it without a signature. Please note that our Courier and Australia Post will not honour insurance on safe drop, as thefts occasionally do occur, so select this option at your own risk. 

Can I pick my item/s up?
Yes, you are welcome to pick items up from Langwarrin. This will save you on postage for non-subsidised items. Please make a note in checkout if you wish to pick up. 

Return to sender and repeat deliveries
Please:  
  • Check your emails for tracking number and alerts from the courier (this may be in your junk folder)
  • Check your letterbox for missed delivery cards
  • pick your item up from post office/newsagent/courier hub within specified time
Items returned to sender and reshipped will incur a redelivery fee. 
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